Terms and conditions of purchase and use of transport services

  1. These conditions apply to contracts of carriage signed through an online procedure on the website elmastransfer.com.

  2. The contract is deemed to be finalized when, at the end of the booking procedure, the customer accepts these conditions and verifies that all the data entered are correct.

  3. The Seller/Carrier Blue Transfer limited liability company, is liable for: a) Nonperformance and delay, in accordance with the general rules on obligations b) any loss or damage to the passenger's person or to property carried by the company, unless the carrier proves that all reasonable measures to avoid the loss or damage have been taken

  4. The confirmation of the reservation gives the traveller the right to use the services requested at the price calculated on the website. Any changes to the services must be agreed with the carrier (e.g. unscheduled stops), any changes not agreed will be charged according to the current tariff.

  5. Service variation request: requests for variations must be communicated by e-mail booking@elmastransfer.com or to the contact center at +39 070243292 at least 12 hours before the pick-up time.

  6. Cancellation and refund policy: cancellation requests valid for a 100% refund must be communicated (by e-mail booking@elmastransfer.com or to the contact center at +39 070243292) at least 24 hours before the pick-up time. Cancellation requests less than 24 hours in advance do not entitle you to a refund.

  7. In case of partial refund, on round-trip or multiple bookings, the difference between the total amount paid and the trip actually taken will be calculated at the quote on the website just then.

  8. On the website, the traveller can choose between different types of vehicles. If it had to be necessary, due to organisational reasons, the chosen vehicle could be replaced with one of a different category. No additional cost will be charged in the case of vehicles of a higher level. It will be possible to request a refund, equal to the difference between the two types, for vehicles of lower level.

  9. In case the journey is entrusted to a supplier of Blue Transfer s.r.l., the same modes of transport will be guaranteed.

  10. For bookings departing from the Airport, Blue Transfer does not charge any additional cost in case of flight delay. However, if the event of flight cancellation or delay of more than 2 hours, the user, in order not to lose the right to the booking, is in any case required to confirm his or her arrival by phone or whatsapp at +39 (0)70243292 or by e-mail at booking@elmastransfer.com.

  11. For services departing from hotels or other precise addresses, a delay of 15 minutes in relation to the appointment time is tolerated, from the sixteenth minute onwards a surcharge will be applied as per the current price list.

  12. It is forbidden to eat or drink (except water) on vehicles.

  13. Any damage to the vehicles caused by negligence will be charged to the traveller.

  14. Any cleaning costs, due to the negligence of the traveler, will be charged according to the current price list.

  15. Blue Transfer srl does not accept any liability for passenger's baggage left on the vehicles, as it is each individual passenger's responsibility to ensure that they carry all of their belongins with them when leaving the car/van/bus. However, where luggage or objects are found on the vehicles, the same will be kept for 30 days at the head office of Blue Transfer srl. The customer can decide the shipment type among the following: pick up at the head office by appointment, postal delivery with collection (prepaid by the customer) at the headoffice, delivery by NCC with payment to the driver, free delivery during the return journey if provided.

  16. For the regulation of the service offered by Blue Transfer s.r.l. the specific Italian law applies, in case of disputes the Court of Cagliari is competent.


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