Frequently asked questions

Simple! Just enter the required data in the Form:

• Enter the starting point (Airport, Hotel or address)
• Enter your arrival point (Airport, Hotel or address)
• Enter the date of the transfer
• Enter the appointment time with the driver, or if you arrive at the airport the landing time of your flight
• Enter the number of passengers
• If you also need the return, type the date and time
• Click on search, you will see all the available solutions and prices, the quote is done!
• If you decide to book simply continue the procedure by filling in the form.

In the "Where from" field enter the name of the hotel, the airport or the address where you want the driver to come to pick you up, in the "Where to" field type the destination of the transfer.  Addresses must be complete with street and street number (if any). The system uses google maps, some facilities, hotels and points of interest may not be present in the search, in this case proceed with the quote using the corresponding address, If you don’t even know the address then type the location directly and enter the name of the property in the "driver notes" field.

Examples:

• You need a transfer from Cagliari airport to Hotel Italia in via Sardegna in Cagliari but you can’t find it in the search, instead of looking for Hotel Italia, you can type directly via Sardegna 31 Cagliari. 
• You need a transfer from Cagliari airport to Hotel Sant'Elmo Beach in Castiadas, you can’t find it in the search and you don’t know the exact address. Proceed as follows: enter in the address field the location "Castiadas", go ahead normally with the booking, when you arrive at the field "notes for the driver" write "Sant'Elmo Beach Hotel".

If you arrive at the airport you have to enter the landing time of the flight, there is no need to predict how long it will take for the disembarkation and to collect the luggage, we monitor your flight.  If instead you need more time at the airport, for example because you want to have lunch and leave calmly, then you need to enter directly the time you want to be picked up, in this case it is important that you notify us, indicating in the notes to the driver that the pick-up time does not correspond to the landing time.

You must always enter the time at which the driver must show up at your address, to understand what time to leave just add to the duration of the transfer the advance time required by the airline. Example:

Pick-up in a hotel in Villasimius, you have the flight departing at Cagliari airport at 16:00, the journey lasts an hour, considering that you must be at least two hours before at the airport, you will have to book the pick-up for 13:00. 

If you need seats for your transfer, you can choose them when booking: Group 0, Group 1 or Group 2-3, in the description you can see the explanatory images, the type of approval and any cost.

There are no stops in the transfer service. If you have a scheduled stop, during the booking process you can purchase the "15 minutes of stop" option. The stop must be made along the route (shorter road without detours) or in the same place of arrival. You can purchase a longer stop by clicking several times on the option.

Examples:

• You need a transfer from Cagliari airport to get to the villa you rented in Costa Rei, but you need to collect the keys at a local agency, you can buy "15 minutes of stop" and stop to pick up the keys and do the check-in, at the end of the 15 minutes you will continue to the house you rented.
• You have a transfer from Cagliari and you are headed to the port of Villasimius, you need to stop for groceries, you can buy 15 or 30 minutes (double click on "15 minutes of stop")  and you will have the time you need to do the shopping. Remember that there are no detours that lengthen the route, you can stop in a market along the way, or in Villasimius.

You can add to your transfer one or more stops in the arrival location by purchasing the option "15 minutes of stop"

You can book the transfer normally, but remember that you have to enter the time and details of the flight that lands last, the people who arrive first will meet the driver in the arrival hall when the flight of the remaining members of the group lands.

The system to process estimates and reservations uses google maps, make sure that the name is written in the correct way, if the name is correct, probably the structure for some reason is not present in the search, in this case you can proceed with the quote using the corresponding address, if you can not even trace the address directly type the location where the hotel is located, continue normally with the booking and indicate the name when you arrive at the field "notes for the driver". Examples:

• You need a transfer from Cagliari airport to Hotel Italia in via Sardegna in Cagliari but you can’t find it in the search, instead of looking for Hotel Italia, you can type directly via Sardegna 31 Cagliari. 
• You need a transfer from Cagliari airport to Hotel Sant'Elmo Beach in Castiadas, you can’t find it in the search and you don’t know the exact address. Proceed as follows: enter in the address field only the location "Castiadas", go ahead normally with the booking, when you arrive at the field "notes for the driver" write "Sant'Elmo Beach Hotel".

You can put the house number next door, or you can add precise directions in the driver’s notes so they can find you. 

The description of each vehicle indicates how much luggage it can carry, the parameter used is that of a standard suitcase of 45 x 65 x 25 cm. The actual number depends on the size of the suitcases.

The rate you see on the site is always total, we never calculate prices per person.

• Visa, Mastercard, American Express, Discover & Diners, China UnionPay, Japan Credit Bureau (JCB), Cartes Bancaires
• Apple Pay, Google Pay, Alipay, Link
• Blink, Bancontact, EPS, iDEAL
• Klarna
• Pay Pal

The transfer is paid on the website at the time of booking, this allows you to have the advantages: your car is reserved and you are sure to find the driver waiting for you, you protect yourself from any price increases. In any case, if for any reason you have to cancel your transfer you are entitled to a full refund with 24h of notice.

The entire payment interface is managed by Stripe, the world’s leading multinational in online payments, all payments are secure and encrypted. Our infrastructure does not know about sensitive data, the provider only sends us a message with the outcome of the transaction.

The invoice is sent automatically, choose and fill in the data depending on whether you buy for the company or as a private individual.

Invoices are issued automatically, no changes can be made later.

Click in the main menu the button "Manage booking", fill in the form in all its parts and request the change clearly describing what you want to change (e.g. time, pick-up or destination, number of passengers, etc.). An operator will answer you during office hours to confirm the changes and indicate any surcharges. For further information see terms and conditions section 3.7

Very simple, click on the "Manage" menu and fill in the cancellation form, if you are a registered user you can manage your services in the "My bookings" area. Remember that you must cancel 24 hours in advance of the date and time of service.

Waiting in case of flight delay is free, there may be a surcharge in case of night time slot, in this case you can add the difference directly to the driver. in case of delay greater than 2 hours we reschedule the transfer, if there are no drivers or vehicles available for the new time you will be refunded. Practical examples:

• The flight had to land in Sardinia at 13:00 but delays at 15:00, in this case you do not have to do anything, the wait is free and you will find the driver waiting for you.
• The flight had to land in Sardinia at 20:30 but delays at 22:30, also in this case you do not have to do anything, you will find the driver waiting, but you will have to supplement the fare with the night supplement, you can do it directly at the end of the transfer, calculate the cost in point 3.23 Terms and conditions.
• The flight had to land in Sardinia at 12:00 am but it is announced in strong delay, estimated arrival time at 18:00, you must contact the carrier and agree on the new pick-up, if you do not find an agreement on the new time will be issued refund.

The driver is positioned inside the terminal, in the arrivals area adjacent to the baggage claim area, you recognize it immediately because he has a sign with your name, if for any reason you can not see it contact us +39070243292.

For services departing from an address or hotel, we recommend maximum punctuality, if you do not show up at the scheduled time, the driver will contact you at the phone number provided at the time of booking. If you do not receive a response, wait 15 minutes and then leave the appointment location (No Show) and the service is considered completed. Any additional waiting request, if accepted by the driver, is charged at the cost of 1 euro per minute.

Our transfer service is always exclusive for the person or group of people who booked the vehicle. 

In case of cancelled flight, or moved to another date, you can request a refund or rescheduling of the transfer, in order not to lose the right to a refund you must notify with a minimum notice of 24h. In case of remodulation the new transfer will be quoted at the new conditions compared to the date and time required.