Frequently asked questions

It's easy! Just fill in the search form:

1. Enter pick-up and drop-off points.

2. Select date and time (landing time for airport arrivals).

3. Enter the number of passengers.

4. Add a return journey if needed.

Click "View Rates" to see all available vehicles and prices. To book, simply continue by filling in the passenger details.

Enter the airport name, hotel, or exact address (street and number). Our system uses Google Maps for locations. Can't find your destination?

1. Use the address: If the hotel name doesn't appear, type the street address directly.

2. Use the city: If the address is unknown, enter the city/area (e.g., "Castiadas") and write the hotel name in the "Notes for the driver" field later in the booking process.

Please enter your scheduled landing time. There is no need to calculate time for disembarkation or luggage retrieval; we track your flight in real-time and will be there when you exit. Need more time? If you wish to be picked up later (e.g., for lunch), enter your preferred pick-up time and mention in the "Notes for the driver" that this is not your flight arrival time.

You must always enter the time at which the driver must show up at your address, to understand what time to leave just add to the duration of the transfer the advance time required by the airline. Example:

Pick-up in a hotel in Villasimius, you have the flight departing at Cagliari airport at 16:00, the journey lasts an hour, considering that you must be at least two hours before at the airport, you will have to book the pick-up for 13:00. 

Under Italian law (Art. 172 of the Road Code), child seats are not mandatory in chauffeur-driven vehicles (NCC). Children may travel in the rear seats without a restraint system, provided they are accompanied by a passenger aged 16 or over. Booking options available:

• Group 0 (infant)
• Group 1 (toddler)
• Group 2-3 (booster)

Pictures and costs are available in the booking form.

Standard transfers do not include intermediate stops. If you have a planned stop (e.g., to collect keys or go shopping), you can purchase the "15-minute stop" option during booking. The stop must be located directly along the shortest route or within the destination town. For longer stops, simply add the option multiple times.

Yes, you can. If your friends are staying in the same town but at a different address, you can add one or more intermediate stops by purchasing the "15-minute stop" option for each extra drop-off. This allows time for passengers to get off and unload luggage before continuing to the final destination.

To book one transfer for a group arriving at different times on the same day, please enter the landing time of the last flight. Provide only the details for this last flight (flight number, airline, and origin). Group members arriving earlier can wait at the airport and meet the driver in the arrivals hall when the final flight lands.

Our system uses Google Maps. If the hotel name doesn't appear:

1. Use the address: Type the street and house number directly (e.g., "Via Sardegna 31, Cagliari").

2. Use the location: If you don't have the address, enter the town (e.g., "Castiadas"). Continue with the booking and write the hotel name in the "Notes for the driver" field.

If your address is (No Street Number), you can:

1. Use a nearby reference: Enter the street name or a neighboring house number in the search.

2. Add details in the Notes: Continue with your booking and, in the "Notes for the driver" field, provide specific directions to help us find you.

Example: "Fourth house on the right before the beach" or "The blue villa right after the power substation."

Each vehicle description specifies the maximum luggage capacity. Our standard: The calculation is based on a standard suitcase (Medium/Large) measuring approximately 45 x 65 x 25 cm. The actual number of bags depends on their real size. If you have extra-large bags or bulky equipment, we recommend booking a larger vehicle (e.g., Van XL or Minibus).

The rate you see on the site is always total, we never calculate prices per person.

Visit the payment page

Payment is made on our website at the time of booking. This provides several benefits: your vehicle is guaranteed, your driver is confirmed, and your fare is locked in against price increases. Cancellation Policy: If you need to cancel, you are entitled to a full refund. Simply provide at least 24 hours' notice before the scheduled service time.

Payment security is our priority. All transactions are handled by Stripe, a global leader in online payments. Your data is fully encrypted and secure. Our system never sees or stores your sensitive card details; we only receive a confirmation message from the provider once the transaction is successful.

Yes. An invoice is automatically generated and sent via email immediately after purchase. During booking, you can choose to register as a

• Company (providing VAT and company details) or as a
• Private Individual. The private invoice serves as an official receipt and is valid for expense claims.

No, invoices are generated automatically upon purchase using the details provided in the booking form. It is not possible to make changes after issuance. Please double-check your billing information (VAT number, company name, address) carefully before confirming payment.

Click on "Manage Booking" in the main menu and fill out the form, clearly describing the changes you need (e.g., time, pick-up/drop-off location, number of passengers). Our team will process your request during office hours, confirm the changes, and inform you of any price adjustments. For more details, see our Terms & Conditions (Section 3.7).

It's very simple. You can request a cancellation in two ways:

1. "Manage Booking" Menu: Fill out the form and click on "Cancel".

2. Member Area: If you are a registered user, you can manage your cancellations directly in the "My Bookings" section.

Important note: To be eligible for a full refund, the request must be submitted at least 24 hours before the scheduled date and time of the service.

Waiting is free for flight delays as we monitor your arrival in real-time. Please note: If the delay shifts the service into the night-time slot, the night supplement must be paid to the driver. If the delay exceeds 2 hours, you must contact us to reschedule; otherwise, the booking will be considered lost. If rescheduling is not possible, you will receive a full refund.

Your driver will be waiting for you inside the terminal, in the Arrivals Hall, just outside the baggage claim area. You will easily recognize them as they will be holding a sign with your name on it. If for any reason you cannot find them, please call us immediately at +39 070 243292 and we will assist you.

We recommend maximum punctuality for departures from any address. We provide 10 minutes of free waiting time. After 10 minutes, the driver will try to call you. If you ask the driver to wait longer, an extra fee will apply. If you are unreachable by phone, the service will be marked as a "No Show" and will not be eligible for a refund.

Our transfer service is always exclusive for the person or group of people who booked the vehicle. 

If your flight is canceled or moved to a different date, you can choose between a full refund or rescheduling your transfer. To be eligible for a refund, you must notify us at least 24 hours in advance. If you choose to reschedule, the fare will be updated based on the rates and availability for the new date and time.

The driver does not typically call beforehand. They will be waiting punctually at the agreed meeting point: At the airport, in the arrivals hall with a name sign; at other addresses, in front of the provided street number or entrance. You will be called only if necessary or if you are not at the meeting point within the 10-minute free waiting period.

Unlike a standard transfer, our hourly service provides a dedicated driver for a set period. Your chauffeur will take you wherever you need, waiting on standby for your next move. Please note: the service includes an hourly mileage limit and requires a return to the original pick-up point at the end of the session.

Absolutely. Our hourly disposal service is the ideal solution for custom sightseeing tours and excursions. It is perfect for groups who want to explore multiple locations in total freedom, without the stress of parking or navigation. You can coordinate the itinerary with us, decide how long to stop at each site, and have the minibus and driver at your full disposal.