TERMS AND CONDITIONS OF ELMASTRANSFER.COM

 

Last update: 28 January 2026

These Terms govern the use of elmastransfer.com and any legal relationship with the Owner. Users are kindly requested to read them carefully.

Owner: Blue Transfer s.r.l. – VAT/Tax Code 03763670928
Contact: info@blue-transfer.com
Service: Online booking platform for transfer services (NCC) and coach hire with driver.

 

1. TERMS OF USE

 

1.1 Registration:
Users may create an account or proceed as a “Guest”. Users are responsible for keeping their credentials confidential and for informing the Owner of any security breach.

1.2 Account Closure:
Users may close their account at any time via the website or by contacting the Owner.

1.3 Sanctions:
The Owner may suspend or delete an account in case of violation of these Terms or inappropriate behaviour, without any right to compensation.

1.4 Ownership of Content:
All texts and images are owned by the Owner or its licensors. Any complaints regarding third-party content may be sent to the contact details provided.

1.5 External Resources:
The Owner is not responsible for the content or availability of third-party websites accessible via external links.

1.6 Permitted Use:
The Service must be used exclusively for its intended purposes and in compliance with applicable laws.

 

2. TERMS AND CONDITIONS OF SALE

 

2.1 Paid Services:
Prices and conditions of the services are described in the relevant sections of the website.

2.2 Service Description:
Prices and features may change without prior notice. Final details are confirmed during the purchase process.

2.3 Purchase Procedure:
The contract is concluded upon submission of the order, which obliges the User to pay the price and cooperate by providing accurate information.

2.4 Confirmation:
Upon order submission, a confirmation email is sent to the address provided by the User.

2.5 Prices:
Displayed prices include taxes and charges unless otherwise stated.

2.6 Payments:
Payments are processed by third-party providers (e.g. Stripe). Elmastransfer.com does not handle sensitive credit card data. In case of payment failure, the Owner is not obliged to provide the service.

2.7 Reservation of Rights:
The right to use the services is acquired only after full payment has been completed.

2.8 Contract Perfection:
The transport contract is perfected upon acceptance of these Terms and verification of the data entered.

 

3. TRANSPORT CONTRACT

 

3.1 Transport Conditions:
These transport conditions apply to contracts concluded through the online procedure on elmastransfer.com.

3.2 Definition of the Carrier:
The website is operated by Blue Transfer s.r.l., an authorised passenger transport operator holding NCC licences and authorisation from the Sardinia Region for coach hire with driver (REN registration N58074). In some cases, Blue Transfer may rely on external suppliers; in such cases, identical transport conditions are guaranteed.

3.3 Carrier Liability:
Blue Transfer s.r.l. is liable for:
a) non-performance and delay, in accordance with general contractual rules;
b) personal injury to passengers and loss or damage to personal belongings, unless it proves that all appropriate measures were taken to prevent the damage.

3.4 Accuracy of User-Provided Data:
During the quotation request, the system uses Google Maps to enter departure and destination points. Users must enter precise and complete addresses. If an incomplete address is provided (e.g. only the city name), the system may identify a fictitious location several kilometres away. In such cases, the carrier declines any responsibility for missed pickup and reserves the right to charge extra for additional kilometres travelled. If a facility is not found, the User may enter the locality name and specify the exact address in the “notes for the driver” field, provided it is valid and traceable.

3.5 Notes Field:
The notes field is intended exclusively for logistical communications or additional information (e.g. driver directions or special luggage size). Notes are not contractually binding and may not include route changes, unplanned stops or clauses conflicting with these Terms.

3.6 Extra-contractual Requests:
Booking confirmation entitles the User only to the services purchased at the agreed price. Any variation must be agreed with the carrier and will be charged to the passenger.

3.7 Booking Modification Requests:
Changes are subject to feasibility checks and may be refused. They must be communicated at least 24 hours in advance via the dedicated web form. Changes may result in a recalculation of the fare if service parameters change.

3.8 Booking Cancellation:
Cancellations must be made via the web form at least 24 hours in advance. In this case, the User is entitled to a full refund, from which Stripe fees may be deducted. Cancellations made less than 24 hours in advance are non-refundable. The carrier may cancel the service up to 24 hours in advance for logistical reasons, or at shorter notice due to force majeure, always guaranteeing a full refund.

3.9 Partial Refund:
For cancellation of one leg of a round-trip booking, the refund is calculated by subtracting the fare of the confirmed trip from the total amount paid.

3.10 Vehicle Type and Substitution:
In case of unavailability of the selected vehicle due to force majeure or organisational reasons, the carrier may replace it with one or more vehicles. No extra cost applies for higher-category vehicles; a refund of the difference may be requested for lower-category vehicles. Minibuses and vans may be replaced by two smaller vehicles of the same category at no price change.

3.11 Flight Delay Waiting Time:
Airport pickup waiting time is free in case of flight delays. If the delay moves the service into night hours, the surcharge must be paid to the driver. For delays exceeding two hours, the User must contact the carrier to reschedule; otherwise, the right to transport is lost. If rescheduling is not possible, the booking will be cancelled and fully refunded.

3.12 Free and Paid Waiting Time:
All bookings include 10 minutes of free waiting time. If the User does not show up and cannot be reached by phone, the service is considered a “No Show” and no refund is due. If waiting is requested, extra time beyond the tenth minute will be charged and paid to the driver.

3.13 Child Seats:
Child seats (Group 0, 1, 2-3) may be requested during booking, with applicable costs and homologation details displayed.

3.14 “15-minute stop” and “60-minute stop” Options:
The 15-minute stop allows one stop along the route (without detours). The 60-minute stop allows one hour of stopping time and a detour of up to 10 km. Any excess time will be charged and paid to the driver.

3.15 Definition of Medium Suitcases:
Luggage capacity is calculated based on standard suitcases measuring 45×65×25 cm.

3.16 Bulky Luggage:
Items over 25 kg or non-compact items (golf bags, wheelchairs, large musical instruments) are considered bulky luggage.

3.17 Transport of Pets:
Pursuant to Article 169 of the Italian Highway Code, pets are allowed only if transported in suitable carriers.

3.18 Food on Board:
Eating and drinking on board is prohibited, except for water.

3.19 Vehicle Damage:
Damage caused by passenger negligence will be charged to the passengers. Vehicles do not access narrow, damaged or unsuitable private roads.

3.20 Cleaning Costs:
Extraordinary cleaning costs caused by passenger negligence will be charged.

3.21 Forgotten Items:
Found items will be stored at the company premises. Return options include on-site collection, prepaid shipping, paid delivery by our vehicle, or free return during a return transfer if scheduled. After 7 days without claim, items will be handed over to authorities.

3.22 Night Surcharge Calculation:
The night surcharge is calculated according to the rates displayed on elmastransfer.com on the service date.

 

4. LIABILITY AND INDEMNITY

 

4.1 Indemnity:
Users agree to indemnify the Owner against any third-party claims or legal expenses arising from negligent use of the Service or violation of these Terms.

4.2 Limitation of Liability:
Except in cases of wilful misconduct or gross negligence, the Owner is not liable for indirect damages, loss of profits, or force majeure events. For non-Consumer Users, liability is limited to the total value of orders placed in the previous 12 months.

 

5. COMMON PROVISIONS

 

5.1 Amendments:
The Owner may update these Terms at any time. Continued use implies acceptance.

5.2 Service Suspension:
The Owner may suspend the Service for maintenance or updates.

5.3 Resale:
Resale is prohibited except for authorised Travel Agencies and Tour Operators.

5.4 Assignment:
The Owner may assign its rights and obligations; Users may do so only with written consent.

5.5 Governing Law and Jurisdiction:
Italian law applies. For Professional Users, exclusive jurisdiction lies with the Court of Cagliari. Consumers are subject to mandatory consumer protection forums.

 

6. DISPUTE RESOLUTION

 

6.1 Complaints:
Please contact info@blue-transfer.com to resolve disputes amicably. We will handle complaints within 3 business days.

6.2 ODR:
European Consumers may use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr